Israel Railways

Official Israel Railways website

The challenge: Establishing a flexible information site that meets accessibility regulations, and that gives passengers a variety of information: updated information about various events, general information, business information about stations, including interfacing with the EZ website for information about stations' vicinity, the establishment of a purchasing mechanism, that takes into account passenger profiles and the type of passenger purchase contract. Improvement of the travel planning page - adding the expected train load index while interfacing with Israel Railways' internal BI system and analyzing the data, adding the option of booking reserved seats. Providing service to 65% of users who use mobile devices.

The solution that was implemented: The Pionet Group created a unique and accessible site using the SharePoint system, which provides a comprehensive solution to all the requirements that were defined by Israel Railways, including purchasing tickets, reserving seats, charging the "Rav-Kav" travel card, clearing services and interfaces to internal operating systems. The site's infrastructure, e.g. the tariff engine, also serves other systems, such as Israel Railway suppliers.


URL: https://www.rail.co.il

Israel Railways

Customers stories

iDigital

"We've been working with the Pionet Group for several years and through several versions of our website. We are very pleased as with Pionet we are know we are covered for every aspect of the website – both in terms of design - the innovative design abilities of the studio team, who created a very high level website for us in terms of appearance, and technologically – the flexibility the site awards us in terms of content management and design, and the fact that we now have an accessible, responsive website – all in one place. Every one of our demands is always answered professionally and efficiently."

Michal Talmid, Website Manager

Ramat Gan Municipality

"The site addresses the needs of Ramat Gan residents, puts them in the center and was designed to provide residents with end-to-end services, and this was our starting point and why we chose Pionet for the project. The project went smoothly - and within six months we had a live website. We worked together with Pionet's teams in planning the project timetable, in the integration and conversion of the content, and the preparations for the going live. They understood our needs well and acted accordingly, and the results were not long in coming in. Since the end of the project we have received positive responses from the residents about the friendliness of the site, the accessibility of the information and its innovation.
The site is a component of the information systems concept of Ramat Gan's mayor, Israel Zinger: Creating projects for the benefit of the residents, and is a central element in our Smart City Project"
Yaron Yahav, Ramat Gan Municipality CTO

Beit Krinitzi
"The work on creating the website with Pionet was very professional, high quality and courteous.
We are very proud and thankful for the unique and magnificent result that makes the history of the city of Ramat Gan accessible to all"
Idit Kamin Vilozny, Museum Director
Ashdod Port Company Ltd.

"The greatest challenge facing the Ashdod Port is the competition with the other ports, and it was very important for us to provide a pleasant experience as well as updated information so that the agents, customs brokers and shipping company representatives will get all the information they need to decide to dock at the port of Ashdod. Pionet created a site that provides updated information and a successful user experience. "
Tomer Shpetz, Webmaster

Dental Depo

"We are really excited about the significant upgrade that Pionet implemented for us, and our customers now enjoy an accessible and convenient site that enables them to easily access the product catalog and find the product they need. Integration of the SAP and De-Facto systems into the catalog, which was a complex technological project, also makes our site a leader in the field, enabling us to give our customers the best possible service”.
Morel Marom, Site Manager

Israel Football Association
"We finally have a site that meets European standards that is not inferior to any other such site in other countries; on the contrary, we have something to be proud of. IFA's previous site was created over a decade ago and was very heavy, outdated and not accessible or responsive. Thanks to Pionet, today we have an innovative, accessible, responsive website that provides an attractive solution for any fan who is searching for any kind of information about soccer in Israel"
Oren Nizri, IFA CTO
 
The Western Wall Heritage Foundation
When we set out, we knew what we wanted the site to include, but the end result was far beyond our expectations. We met a professional and creative design team that was attentive to our desires and really understood our target audiences and what was best for them. The possibilities, such as registration for the Bar / Mitzvah, the store, the donation center, the calendar of events, the weekly Torah portion, the cameras - provide our users with a pleasant and friendly experience, in the spirit of this holy site. "
 
Sarah ki Tov, Site Manager