Official Israel Railways website
The challenge: Establishing a flexible information site that meets accessibility regulations, and that gives passengers a variety of information: updated information about various events, general information, business information about stations, including interfacing with the EZ website for information about stations' vicinity, the establishment of a purchasing mechanism, that takes into account passenger profiles and the type of passenger purchase contract. Improvement of the travel planning page - adding the expected train load index while interfacing with Israel Railways' internal BI system and analyzing the data, adding the option of booking reserved seats. Providing service to 65% of users who use mobile devices.
The solution that was implemented: The Pionet Group created a unique and accessible site using the SharePoint system, which provides a comprehensive solution to all the requirements that were defined by Israel Railways, including purchasing tickets, reserving seats, charging the "Rav-Kav" travel card, clearing services and interfaces to internal operating systems. The site's infrastructure, e.g. the tariff engine, also serves other systems, such as Israel Railway suppliers.