Altshuler Shaham Investment House

The challenge: Establishing a highly secure personal area for three target audiences of the leading investment house Altshuler Shaham - employers, agents and customers, with each type of audience requiring different types of information and conduct. In addition, the establishment of a separate area for call center representatives who support customers, with the possibility of viewing data and performing operations like the customer. Creating the option to register for reports by email. Setting up a separate area for the "Savings for Every Child" program that includes registering for the program and viewing reports and data.

The solution that was implemented: A process of specification, design and development of the personal area on Pionet's own SiteVision system. The accessible site supports a very high level of security: a one-time password can be accessed using SMS or a voice system that connects to the customer and reads the password to him. In addition, there is a system of logs documenting all the actions of customers, and information is stored in the external data base and is also used to generate analytics on the site. A separate system was set up to register for receiving reports via e-mail, which interfaces with the ActiveTrail mailing system. A separate area was established for call center representatives, where they can update details, register customers, and view customer data to support and guide customers. A system was established that supports "Savings for Every Child" program that enables registration and viewing of data and periodic reports.

Altshuler Shaham Investment House

Customers stories

iDigital

"We've been working with the Pionet Group for several years and through several versions of our website. We are very pleased as with Pionet we are know we are covered for every aspect of the website – both in terms of design - the innovative design abilities of the studio team, who created a very high level website for us in terms of appearance, and technologically – the flexibility the site awards us in terms of content management and design, and the fact that we now have an accessible, responsive website – all in one place. Every one of our demands is always answered professionally and efficiently."

Michal Talmid, Website Manager

Ramat Gan Municipality

"The site addresses the needs of Ramat Gan residents, puts them in the center and was designed to provide residents with end-to-end services, and this was our starting point and why we chose Pionet for the project. The project went smoothly - and within six months we had a live website. We worked together with Pionet's teams in planning the project timetable, in the integration and conversion of the content, and the preparations for the going live. They understood our needs well and acted accordingly, and the results were not long in coming in. Since the end of the project we have received positive responses from the residents about the friendliness of the site, the accessibility of the information and its innovation.
The site is a component of the information systems concept of Ramat Gan's mayor, Israel Zinger: Creating projects for the benefit of the residents, and is a central element in our Smart City Project"
Yaron Yahav, Ramat Gan Municipality CTO

Beit Krinitzi
"The work on creating the website with Pionet was very professional, high quality and courteous.
We are very proud and thankful for the unique and magnificent result that makes the history of the city of Ramat Gan accessible to all"
Idit Kamin Vilozny, Museum Director
Golan Regional Council
"In addition to presenting information about the council and the events in it, it was very important for us to provide those who are interested in living in the Golan Region with all the options available to them. Pionet's team built a solution for us that provides relevant information to anyone interested in the possibility of living in the Golan Heights in an accessible and easy to use manner"
Dalia Amos, Council Spokesperson
Ashdod Port Company Ltd.

"The greatest challenge facing the Ashdod Port is the competition with the other ports, and it was very important for us to provide a pleasant experience as well as updated information so that the agents, customs brokers and shipping company representatives will get all the information they need to decide to dock at the port of Ashdod. Pionet created a site that provides updated information and a successful user experience. "
Tomer Shpetz, Webmaster

Dental Depo

"We underwent a long process of specification and understanding how the products and operations will be presented on the new site with Pionet, and we found a professional team and an attentive ear, and we enjoyed the joint work with the design team. It was important to us that the data from the SAP system and the data from the operations system be properly integrated and that we were able to import the content from our previous site, without having to re-enter the content into the new site. The result is an advanced site, more appropriate for the current era that provides a solution for mobile device users and gives customers a much more successful shopping experience. "
Morel Marom, Site Manager

Israel Football Association
"We finally have a site that meets European standards that is not inferior to any other such site in other countries; on the contrary, we have something to be proud of. IFA's previous site was created over a decade ago and was very heavy, outdated and not accessible or responsive. Thanks to Pionet, today we have an innovative, accessible, responsive website that provides an attractive solution for any fan who is searching for any kind of information about soccer in Israel"
Oren Nizri, IFA CTO